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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first step you should take is to press the Help button, which is visible on each and every page. A pop-up menu will show up. It contains comprehensive information about all the actions that you can carry out on the given page. Each pop-up window appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a huge array of how-to videos describing how to work with our hosting Control Panel. They're shot for those of you who want to see how things are getting done instead of just reading articles. In this way, anyone can swiftly become familiar with our web hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't find the solution you need, take a look at our extensive FAQ database, which contains questions asked by real clients and provides real solutions. We frequently "revamp" our Frequently Asked Questions database with new Q&A's in an attempt to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, you can contact our great team of technical support engineers available 24/7/365 and ready to help you with any query. Each support ticket you open will be answered in less than sixty minutes (the average response time being about twenty minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 323949

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com